1. Company Information
Company Name: Artizelle
Registered Address: 1304 East St, Redding, CA 96001, USA
Contact Information: contact@artizelle.com
2. Scope and Application
Artizelle offers a variety of products, including watches, bags, belts, necklaces, and bracelets. These Terms and Conditions apply to all products and services offered by Artizelle through our website. By using our website, you agree to the terms described here.
3. Payment Policy
You may pay securely on our website using a debit card or credit card. Artizelle does not store or handle any credit card information.
4. Shipping and Delivery Policy
Orders will be processed within one to two business days after the order is placed. Schedule estimates are based on business days and do not include weekends and holidays. If your order does not arrive within the estimated shipping timeframe or if you have additional questions about shipping, please contact us at contact@artizelle.com. Once your order has been shipped, a secondary shipping confirmation email with the tracking number will be sent to your inbox.
Shipping Estimates:
- Orders within the United States: After processing, please allow 3-7 business days for delivery.
- International Orders: Delivery times may vary depending on the destination country. Generally, it takes about 7-10 business days for international deliveries.
5. Return and Refund Policy
If, for any reason, you are not satisfied, return the item(s) to us within 30 days of receiving the item. Purchased items may be returned and/or refunded by the buyer after product delivery, subject to the administration's criteria and approval, observing the following conditions:
- Exclusions apply to promotional/on-sale items (free items).
- Return requests are accepted within 30 days from delivery.
- All items must be returned in the delivered condition, along with all their parts and labels.
- Damaged/defective/wrong items may be exchanged, depending on the administration's exclusive criteria.
- Cancellation of items/orders can be made before order completion, and the management reserves the right to refuse any cancellation made after the item(s) has been shipped and/or after the items have already been processed.
- The administration reserves the right to refuse any returns/refunds, and each case is subject to the company's exclusive criteria.
- The company is not responsible for any errors in delivery addresses provided by the customer and is subject to the return of the item to us before receiving a refund.
- Any change of address is subject to administration approval, and sent/completed orders are strictly non-editable.
- Any resend of items must correspond to the address in the initial order and cannot be changed or replaced by another address, design, or item brand. The administration reserves the right to refuse resends based on incorrect addresses and is not responsible for the buyer's provided address inaccuracies.
- All refunds will be credited for the original amount paid.
How do I return my order?
If you are not satisfied with your purchase and wish to return an item, contact us at contact@artizelle.com. Our customer service team will review the return request and send further instructions if the return is approved.
How do I exchange items?
We can exchange items as long as they are of equal or lesser value. Contact our customer service team for further instructions.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid with a credit or debit card, refunds will be sent to the card issuer within 15 business days after receiving the returned item or the cancellation request. Contact the card issuer if you have questions about when the credit will be posted to your account.
If you haven't received a credit for your return, here's what to do:
Contact the credit card/bank company. It may take some time until a refund is posted to your account.
How long does the return process take?
Return processing may take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.
6. User Rights and Responsibilities
Users must provide accurate and complete information during the purchase process. Misuse of the website, including but not limited to fraudulent acts or activities that may compromise the security of the website, is prohibited.
7. Intellectual Property
All content on the Artizelle website, including texts, images, and graphics, is the exclusive property of Artizelle or its licensors. Unauthorized reproduction, distribution, or use of any material on the site is prohibited.
8. Limitation of Liability
Artizelle is not responsible for direct or indirect damages resulting from the use of the products and services offered, except as required by law.
9. Privacy and Security
We collect and use personal information in accordance with our Privacy Policy. We ensure that all customer information is treated with confidentiality and security.
10. Changes to the Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be published on the website, and it is the user's responsibility to review the terms periodically.
11. Governing Law
These Terms and Conditions are governed by the laws of the state of California, USA. Any disputes will be resolved in the competent courts of this state.
12. Contact
For questions or issues related to these Terms and Conditions, please contact us at contact@artizelle.com.