Shipping
When will my order be shipped?
Orders are processed within one to two business days after placement and will be shipped the day following the processing day.
What are the estimated shipping timelines?
- Orders within the United States: After processing, please allow 3-7 business days for delivery.
- International Orders: Delivery times may vary depending on the destination country, generally taking about 7-10 business days.
What time are deliveries usually made?
Deliveries typically occur during local postal system business hours, Monday to Friday from 9:00 AM to 5:00 PM.
What is the shipping fee?
We offer free shipping on all orders, with no shipping fees.
Can I modify my delivery address?
Orders are processed quickly, so modifications may not be possible after they are placed. To modify or cancel an order, please contact us at contact@artizelle.com as soon as possible, or before the order is confirmed.
Order Management
What happens after I place an order?
After you place your order, you will receive a confirmation email containing a summary of your purchase and customer information. Once the order is processed and shipped, you will receive a second email with your order number and a tracking number.
I have an issue with my item, what should I do?
If there is a problem with your item, email us immediately at contact@artizelle.com with a photo of the damaged or incorrect item, along with your order number. We will address the issue by replacing or resending the item, provided the request is made within 30 days of receipt and is subject to approval.
I am having trouble placing my order, what should I do?
If you encounter difficulties, follow these steps:
- Clear your browser history, including cache and cookies, and try again.
- If the issue persists, try using a different browser such as Google Chrome or Mozilla Firefox.
What should I do if the payment is not accepted?
- Verify that your payment method is up to date.
- Ensure there are sufficient funds in your account.
- Contact your bank to check for any issues.
- Try again with a different payment method.
How do I cancel my order?
Contact us within 24 hours if you need to cancel or modify your order. After this window, or once the order has been processed, changes cannot be made.
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your order's status in real time on our page: Track Order.